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	<title>Richard Kastelein - Creative Technology and building the bridge &#187; European</title>
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		<title>A Marriage Made in Heaven &#8211; Social TV and the Hotel Industry?</title>
		<link>http://www.richardkastelein.com/a-marriage-made-in-heaven-social-tv-and-the-hotel-industry</link>
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		<pubDate>Tue, 22 Sep 2009 14:38:15 +0000</pubDate>
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		<guid isPermaLink="false">http://www.richardkastelein.com/?p=655</guid>
		<description><![CDATA[Whilst the mainstream media players are quietly pushing their technology and innovation teams to the maximum across the world in a race to marry Social Media and TV, most of the public remains oblivious and left out of the loop, mainly due to offerings being in Proof of Concept (POC) stage or not even… and still on the chalkboard.

However, one sector, the Hotel and Hospitality is one of the earlier beneficiaries from the advances that have been made provision and delivery of TV and other services over Internet Protocol will likely be early corporate adopters of Social TV now that network technologies that include the provision of Ethernet networks in hotels is now a standard requirement. Add a wireless keyboard and an advanced TV remote, you can do pretty much anything.]]></description>
			<content:encoded><![CDATA[<p>by Richard  Kastelein (originally published at <a href="http://www.atlanticfreepress.com/news/1/11672-social-tv-and-the-hotel-industry--a-marriage-made-in-heaven.html" target="_blank">Atlantic Free Press</a>)</p>
<p><img class="alignnone size-full wp-image-230" title="Social TV in Hotel" src="http://agoramedia.co.uk/blog/wp-content/uploads/2009/09/orca.jpg" alt="Social TV in Hotel" hspace="5" vspace="5" width="302" height="182" align="left" />Whilst the  mainstream media players are quietly pushing their technology and innovation  teams to the maximum across the world in a race to marry Social Media and TV,  most of the public remains oblivious and left out of the loop, mainly due to offerings  being in Proof of Concept (POC) stage or not even… and still on the chalkboard.</p>
<p>However, one sector, the Hotel and Hospitality is one of the earlier  beneficiaries from the advances that have been made provision and delivery of  TV and other services over Internet Protocol will likely be early corporate adopters of  Social TV now that network technologies that include the provision of Ethernet  networks in hotels is now a standard requirement. Add a wireless keyboard and an advanced TV remote, you can do pretty much  anything.</p>
<p>And buzz is starting to generate in this sector as hotels are coming out of a slump and are looking for new ways to attract the web and media savvy 25-45 year old, Gen X and Y generations who are a lucrative target group in many of their marketing strategies. Social TV in a hotel would certainly be an historical PR victory for any marketing team.</p>
<p>IPTV  distribution system in hotels is pretty straight forward… providing high  quality, full screen digital TV over an Ethernet network using an existing IP  network. Not only can digital satellite and terrestrial channels can be  broadcast directly to TV’s anywhere in a hotel – but now there’s the  opportunity to implement Social TV as well.</p>
<p>We live in  a networked society, and our contact list, for most of us who will never see a  cradle to grave job, is paramount. Imagine if you could not only sleep in a  hotel, but also create a profile in the social TV network and then find others  in similar business paths, or potential new partners right in the hotel… whom  you could have lunch with or meet up in a pub. Or imagine you could organize  short seminars, get people to sign up and do mini ‘unconferences’ or  conferences with others whose businesses can converge with you own.</p>
<p>This is great, not only for the guests, but also for the hotel. They will not  only be able to offer better service to their clients, but also be able to come  to understand their own demographics more… with a Social TV Facebook social  media scenario or clone,  there’s plenty  of data to be shared to everyone, including the hotel… giving  them more opportunity to build better  services.</p>
<p>Want to book a restaurant? Do it on the TV. Add it to your bill in the Hotel’s  Property Management Software (PMS) program and don’t worry about pulling out a  credit card. Feel like going to a concert or sporting event while you are in  town? Click or type and buy.</p>
<p>Want to download an iPhone or mobile map application with directions from  anywhere back to the hotel and listings of all the offerings of the city you  are visiting? Plug your PDA or mobile phone into a USB port and suck it down.  Need to book the conference room? Do it on the  TV. Need to order some food? Pick up the TV remote and choose from room service  or an array of restaurants that deliver in the area.</p>
<p>I could even see, in the foreseeable future, a Wii or Xbox network for gaming  and sports in hotels. Why not? Feel like a bit of tennis but can’t book a  court? Play your neighbor in room 602. Or shoot at the guys in rooms 562 and  788.<span id="more-655"></span></p>
<p>It’s only a matter of time before television becomes social in Hotels because  it’s a perfect space for  rolling out  this technology.</p>
<p>I’d be intrigued by a system that automatically feeds me information about what  is the most popular Video on Demand flick in the hotel… what others are  watching and even reviews of the movies from other guests.  A good recommendation engine built into a social TV  hotel network could take care of a lot of things… including which  restaurants are hot, bars are not, and where are the cool places that tourists  don’t normally go.</p>
<p>Based on demographic data built up by the hotels social TV network, hotels  could easily build up relationships with local strategic partners that are  popular with their guests – offering discounts and other deals.</p>
<p>Want a taxi? Francois, the friendly, is the best in Brussels. Everyone raves  about him on the network.</p>
<p>Or imagine you could reach out externally vis a vis the Hotel’s social TV  network  with Skype (VOIP and chat  application) or Facebook and share with you family at home.</p>
<p>Watching  television or listening to music together is often a shared activity with co-located  family members and it is something to gather around. But can technology support  this kind of experience while apart?</p>
<p>Yes. It&#8217;s possible. But I am not sure anyone in the industry is going in this direction yet.</p>
<p>When  turning your social TV presence on in the hotel, you could also expose you current  status on media usage to those at home and in the hotel (what music you are  listening to, what program you are watching or game you are playing).  Others could join in on the media session that  you are currently running and can then scale to other levels of connection.</p>
<p>If the hotel industry manages to adhere to one or two IPTV system which  includes social TV, preferably open source,  or finds another way to standardize the  product, then your social profile can even be ported to multiple hotels, saving  you time and work plugging your details into every hotel you stay in.</p>
<p>Orca Interactive’s <a href="http://www.cedmagazine.com/News-3-combine-create-3-D-TV-system-091409.aspx">recent  deal</a> with SoftAtHome and Viaccess looks to be a strong contender for  setting a social TV standard for the entire broadcast industry. Backed by  France Telecom aka Orange, there’s over 200 million subscribers worldwide on  the books and, though a minority are on the digital TV program, there’s still  strong potential to set the bar in the European industry in particular.</p>
<p>Orca  and Viaccess were smart to tie the knot with Softathome.  Their Open API and plug in, plug out  architecture promises to facilitate easy development and rapid scaling with an  easy frame not only for third party developers to innovate and create revenue  streams, but also the system is built to hitch up to almost any existing  IPTV box or configuration.  Their attitude is reminiscent of online open  source leaders and if it plays out right, a rather large developer community  will be built up fast – such as open source CMS <a href="http://community.joomla.org/">Joomla</a> has done over the past five years in the  web world – to literally hundreds of thousands of builders and users driving  innovation and knowledge sharing to build a better product for everyone.</p>
<p>Building blocks of the SoftAtHome Operating Platform are deployed today in more  than 6 million Home Gateways and one million Set Top Boxes on the Orange  network across Europe.</p>
<p>Putting it in hotels will be simple.</p>
<p>It looks like, on paper, Orca Interactive will go after the ISP’s and other  IPTV suppliers and SoftAtHome will be targeting the home and possibly the hospitality  and hotel markets.</p>
<p><a href="http://www.softathome.com/">SoftAtHome</a> is a software company  created by Orange, Thomson and Sagem Communications to deliver total  convergence through a home operating platform for the home digital environment.  It fosters a new ecosystem made up of service providers, 3rd party application  developers, integrators and hardware vendors to accelerate the advent of the  Digital Home. The company is headquartered in France with development and sales  teams in France and Belgium. The Home Operating Platform enables Service  Providers to deliver and monetize convergent applications for the digital home.</p>
<p><a href="http://www.orcainteractive.com/">Orca Interactive</a> (LSE-ORCA) is a  leading provider of IPTV middleware and applications, empowering broadband  operators and service providers to deliver broadcast TV, video on demand (VOD),  personal video recording (PVR), home media and other compelling interactive  services.</p>
<p><a href="http://www.viaccess.com/">Viaccess SA</a>, a France Telecom company,  delivers solutions for digital pay television and secured content distribution.  Its mission is the development, production and marketing of conditional access  and DRM-based systems for all types of networks, broadcast (satellite, cable,  terrestrial, MMDS, DVB-H, etc.) and broadband (DSL,FTTH, 3G, etc.).  The constant growth of the pay TV market and  digital content not only boosts direct to home distribution by satellite,  cable, terrestrial and broadband over IP networks, but it also represents an  enormous opportunity for the entertainment industry.</p>
<blockquote><p>Richard Kastelein, a social media  strategist and publisher, is CEO of new startup, Agora Media Group LLC (<a href="http://www.agoramedia.co.uk/">link</a>), a new creative and  innovation agency based in London, UK. He works with partners in the global  travel industry and in emerging technology such as Social TV.  Kastelein has been building online communities  for over a decade and is an Open Source evangelist. He’s an adept team player –  a publisher, writer, photographer, marketing director, web developer and  graphic designer with more than 20 years experience in the development and  operation of newspapers, magazines, web media and marketing of multinational,  companies in international settings.<em> </em></p>
<p><em> </em></p></blockquote>
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